Effective Date: July 31, 2026
At The Book Stella, customer satisfaction is our priority. We strive to provide high-quality books that meet your expectations. If you are not completely satisfied with your purchase, we're here to help.
Please read this Refund & Return Policy carefully to understand your rights and responsibilities regarding returns, replacements, cancellations, and refunds.
1. Return Eligibility
Customers may request a return within 15 calendar days from the date of delivery.
To be eligible for a return, the item must:
- Be returned within 15 days of delivery.
- Be unused and in its original condition.
- Include all original packaging, tags, and accessories, if applicable.
- Be accompanied by proof of purchase or order confirmation.
The Book Stella reserves the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:
- Digital products and downloadable content.
- Gift cards.
- Personalized or custom-made products.
- Products marked as Final Sale or Non-Returnable.
- Items returned without original packaging.
- Products showing signs of use, damage, or alteration by the customer.
3. Damaged, Defective, or Incorrect Items
If you receive:
- A damaged item
- A defective item
- An incorrect item
- An item with missing components
Please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Your order number
- A brief description of the issue
- Clear photographs showing the problem
After verification, we may offer:
- A replacement product
- A full refund
- A partial refund, where applicable
4. Return Process
To initiate a return, please contact our customer support team via email.
Include the following details:
- Full Name
- Order Number
- Email Address used for the purchase
- Reason for the return
Once your request is approved, we will provide further return instructions.
Items returned without prior authorization may not be accepted.
5. Return Shipping
Customers are generally responsible for return shipping costs unless:
- The product received was defective.
- The product was damaged during delivery.
- The wrong item was delivered.
We recommend using a trackable shipping service and keeping proof of shipment until the return process is completed.
The Book Stella is not responsible for return packages lost during transit.
6. Inspection of Returned Items
After receiving the returned product, our team will inspect it to verify its eligibility.
The inspection process generally takes 3–7 business days after receiving the returned item.
We reserve the right to reject returns that do not comply with this policy.
7. Refunds
Once your return has been approved, we will process your refund.
Refunds will be issued to the original payment method used during checkout.
Refund processing times may vary depending on your payment provider.
Typical processing times:
- Credit/Debit Cards: 5–10 Business Days
- UPI & Online Payments: 3–7 Business Days
- Other Payment Methods: Depending on the payment provider
Shipping charges and handling fees are generally non-refundable unless the return is due to our error.
8. Partial Refunds
A partial refund may be granted in situations such as:
- Products with minor signs of use.
- Damaged or incomplete packaging.
- Missing accessories or components.
- Items returned in a condition that qualifies only for partial reimbursement.
The refund amount will be determined after inspection.
9. Exchanges
We may offer exchanges for:
- Defective products
- Damaged products
- Incorrectly delivered products
Exchange requests are subject to product availability.
If a replacement is unavailable, a refund may be issued instead.
10. Order Cancellation
Orders may be cancelled before they are processed or shipped.
Once an order has been shipped, it cannot be cancelled and must follow the return process described in this policy.
If the cancellation is approved before shipment, a full refund will be issued.
11. Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account again.
- Contact your payment provider or bank.
- Wait for any pending transactions to clear.
If the issue persists, contact our support team.
12. Policy Abuse
The Book Stella reserves the right to deny returns, refunds, or exchanges in cases involving:
- Fraudulent claims
- Excessive return requests
- Abuse of promotional offers
- Violation of this Refund & Return Policy
13. Changes to This Policy
The Book Stella reserves the right to modify or update this Refund & Return Policy at any time without prior notice.
Any changes become effective immediately upon publication on this page.
We encourage customers to review this policy periodically.
14. Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
The Book Stella
Email: mdkasim890321@gmail.com