Shipping policy
At The Book Stella, we are committed to delivering your orders efficiently and securely. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
By placing an order with The Book Stella, you agree to the terms outlined in this Shipping Policy.
1. Order Processing
Once an order is placed, our team begins preparing it for shipment.
Processing Time
Orders are typically processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing times may vary during peak seasons, promotional events, or periods of unusually high order volume.
Order processing includes:
Order verification
Payment authorization
Packaging
Shipment preparation
Customers will receive a confirmation email once their order has been successfully placed.
2. Shipping Destinations
The Book Stella currently ships to a wide range of domestic and international destinations.
Shipping availability may vary depending on:
Country restrictions
Carrier limitations
Customs regulations
Product availability
If we are unable to ship to your location, you will be notified during checkout or after order review.
3. Estimated Delivery Times
Delivery estimates begin after order processing has been completed.
Domestic Deliveries
Estimated delivery time:
3–7 business days
International Deliveries
Estimated delivery time:
7–21 business days
Actual delivery times may vary depending on:
Shipping destination
Customs clearance procedures
Carrier operations
Weather conditions
Public holidays
Local transportation networks
These delivery estimates are provided for informational purposes only and are not guaranteed.
4. Shipping Costs
Shipping charges are calculated during checkout and are based on factors including:
Destination address
Package weight
Package dimensions
Shipping method selected
Carrier rates
The final shipping cost will be displayed before payment is completed.
Any promotional free shipping offers will be subject to the terms specified at the time of the promotion.
5. Order Tracking
When available, tracking information will be provided once an order has been shipped.
Customers may receive:
Tracking number
Carrier information
Shipment status updates
Please allow up to 48 hours for tracking information to become active after shipment.
Tracking availability may vary depending on the shipping carrier and destination.
6. Multiple Shipments
In some cases, orders containing multiple products may be shipped separately.
This may occur due to:
Inventory availability
Warehouse locations
Packaging requirements
Supplier fulfillment arrangements
Customers will not be charged additional shipping fees for authorized split shipments unless otherwise stated during checkout.
7. International Shipping and Customs
For international orders, customs duties, import taxes, VAT, tariffs, and other governmental charges may apply.
These fees are determined by the destination country's customs authorities and are the responsibility of the customer.
The Book Stella does not control or predict:
Customs duties
Import taxes
Clearance fees
Government-imposed charges
Customers are encouraged to check local import regulations before placing an order.
Failure to pay customs charges may result in delays, returned shipments, or confiscation by local authorities.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
Please verify:
Recipient name
Street address
Apartment or suite numbers
Postal code
Country
Contact information
The Book Stella is not responsible for delays or delivery failures resulting from incorrect or incomplete shipping details provided by the customer.
Additional shipping charges may apply if a package must be re-shipped due to address errors.
9. Lost or Delayed Shipments
While we work with reliable shipping partners, delays may occasionally occur.
If your shipment appears delayed:
Check the tracking information.
Contact the shipping carrier.
Contact our customer support team for assistance.
We are not responsible for delays caused by:
Weather events
Customs inspections
Transportation disruptions
Carrier operational issues
Public emergencies
Circumstances beyond our reasonable control
10. Lost Packages
If a package is confirmed lost during transit, we will work with the shipping carrier to investigate the issue.
Customers may be asked to provide:
Order information
Delivery details
Supporting documentation
Resolution options may include:
Replacement shipment
Store credit
Refund
Resolutions will be provided based on the findings of the carrier investigation and applicable circumstances.
11. Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery.
To assist with the claim process, please provide:
Order number
Photographs of the damaged packaging
Photographs of the damaged item
Description of the damage
After review, we may offer:
Replacement of the item
Refund
Alternative resolution at our discretion
12. Delivery Confirmation
Once a shipment is marked as delivered by the carrier, responsibility for the package transfers to the recipient where permitted by law.
Customers are encouraged to:
Monitor tracking updates
Ensure secure delivery locations
Retrieve packages promptly
The Book Stella is not responsible for theft or loss occurring after confirmed delivery.
13. Shipping Restrictions
Certain products may be subject to shipping restrictions due to:
Local laws
International regulations
Carrier limitations
Product-specific requirements
We reserve the right to cancel orders that cannot legally or practically be shipped to a destination.
In such cases, customers will receive a refund for the affected order.
14. Force Majeure
Delivery schedules may be impacted by events beyond our reasonable control, including:
Natural disasters
Severe weather
Government actions
Labor disputes
Public health emergencies
Transportation interruptions
Internet or communication outages
The Book Stella shall not be held liable for delays resulting from such events.
15. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time.
Changes will become effective immediately upon publication on our website.
Customers are encouraged to review this page periodically for updates.
16. Contact Information
If you have questions regarding shipping, delivery, or order tracking, please contact us:
The Book Stella
Email: support@thebookstella.com
Phone: +1 (814) 957-7024
Business hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)
Address: the book stella, 20 N Gould St, Ste R, Sheridan, WY 82801, USA