Effective Date: July 31, 2026
At The Book Stella, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
By placing an order with The Book Stella, you agree to the terms outlined in this Shipping Policy.
1. Order Processing
Once an order is successfully placed, our team begins preparing it for shipment.
Processing Time
Orders are typically processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing times may vary during peak seasons, promotional events, or periods of high order volume.
Order processing includes:
- Order verification
- Payment confirmation
- Packaging
- Shipment preparation
You will receive an order confirmation email once your purchase has been successfully placed.
2. Shipping Destinations
The Book Stella currently ships to a wide range of domestic and international locations.
Shipping availability may vary depending on:
- Delivery location
- Carrier availability
- Local regulations
- Product availability
If we are unable to ship to your location, you will be informed before or shortly after your order is placed.
3. Estimated Delivery Times
Delivery estimates begin after your order has been processed.
Domestic Orders
Estimated delivery time: 3–7 Business Days
International Orders
Estimated delivery time: 7–21 Business Days
Actual delivery times may vary due to:
- Shipping destination
- Customs clearance
- Carrier operations
- Weather conditions
- Public holidays
- Local transportation delays
Delivery estimates are approximate and are not guaranteed.
4. Shipping Charges
Shipping charges are calculated during checkout based on factors including:
- Delivery address
- Package weight
- Package dimensions
- Selected shipping method
- Carrier rates
The final shipping cost will be displayed before payment is completed.
If free shipping promotions are available, they will be applied according to the applicable offer terms.
5. Order Tracking
When available, tracking information will be sent once your order has been shipped.
Tracking details may include:
- Tracking Number
- Shipping Carrier
- Shipment Status
Please allow up to 48 hours for tracking information to become active.
6. Multiple Shipments
Orders containing multiple products may be shipped separately due to:
- Inventory availability
- Warehouse locations
- Packaging requirements
If your order is split into multiple shipments, you will not be charged additional shipping fees unless otherwise stated.
7. International Shipping & Customs
For international orders, customs duties, import taxes, VAT, or other government charges may apply.
These charges are determined by your country's customs authorities and are the responsibility of the customer.
The Book Stella does not control or estimate these charges.
Customers are encouraged to review their country's import regulations before placing an order.
8. Shipping Information Accuracy
Customers are responsible for providing accurate shipping information, including:
- Recipient Name
- Delivery Address
- Postal Code
- Country
- Contact Information
The Book Stella is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.
Additional shipping charges may apply if an order must be reshipped due to address errors.
9. Delayed Shipments
While we work with reliable shipping partners, occasional delays may occur.
Delays may result from:
- Weather conditions
- Customs inspections
- Carrier operational issues
- Transportation disruptions
- Public holidays
- Events beyond our reasonable control
If your shipment is delayed, please check the tracking information first. If further assistance is needed, contact our support team.
10. Lost Packages
If your shipment is confirmed lost during transit, we will work with the shipping carrier to investigate the matter.
Depending on the outcome, we may offer:
- Replacement Shipment
- Store Credit
- Refund
Resolution will be provided based on the carrier's investigation.
11. Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery.
Please provide:
- Order Number
- Photographs of the damaged packaging
- Photographs of the damaged product
- Brief description of the damage
After review, we may provide:
- Replacement
- Refund
- Alternative resolution, where appropriate
12. Delivery Confirmation
Once a shipment is marked as Delivered by the shipping carrier, responsibility for the package transfers to the recipient where permitted by law.
Customers are encouraged to:
- Monitor shipment tracking
- Ensure someone is available to receive the package
- Retrieve delivered packages promptly
The Book Stella is not responsible for loss or theft after confirmed delivery.
13. Shipping Restrictions
Certain products may be subject to shipping restrictions due to:
- Local laws
- International regulations
- Carrier limitations
- Product-specific requirements
The Book Stella reserves the right to cancel orders that cannot legally or practically be shipped to a destination. In such cases, a full refund will be issued.
14. Force Majeure
Delivery schedules may be affected by circumstances beyond our reasonable control, including:
- Natural disasters
- Severe weather
- Government actions
- Labor disputes
- Public health emergencies
- Transportation interruptions
- Internet or communication outages
The Book Stella shall not be held responsible for shipping delays resulting from such events.
15. Changes to This Shipping Policy
The Book Stella reserves the right to update or modify this Shipping Policy at any time without prior notice.
Any changes become effective immediately upon publication on this page.
We encourage customers to review this page periodically for updates.
16. Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact us:
The Book Stella
Email: mdkasim890321@gmail.com